Bricklink Seller Review - Everything But the Kragle

Cover your assets. What do you do when you screw up? Hide your head in the sand? Look the other way? Find a rug? Owning up is hard because of the cost. But how do you measure that cost? There's the monetary cost. Then the return customer cost. Social equity and confidence also play in. One mistake could end up costing not just 100% of the cost, but 10,000% if you play your cards wrong. You can always improve your game. And when you do you can reap 10,000% of the investment.

Profile
Seller: Everything But the Kragle
Store: http://www.bricklink.com/store.asp?p=paulkremer
Feedback (at time of writing): 291
Feedback Ratio: 100% positive
Location: USA, North Dakota
Prices: About average

My Order
Order Size: 113 items, 18 lot
Condition: 94% New
Shipping Charge: States no handling fees but I was charged an extra 40c above postage.
Other: none
Final Cost per Part: $0.15

Timeline
Order Date: Feb 6
Invoice Date: Feb 6
Payment Date: Feb 6
Shipping Date: Feb 8
Delivery Date: Feb 14

Order Details
Why this store: Specific printed tiles for a specific project
Packaging: Almost every lot separated, used parts baggies labeled, all in a Bubble mailer
Part condition: Very Good
Communication: Polite
Feedback left: Positive
Odd telltale signs: none
Issues: Shorted me the ONE part I came in for. Irony? Sorted it all out with pleasant and humorous communication to boot. See, it can be done!

Recommendation

The extended shipping time has to do with when the initial package was sent compared to when I received the missing parts. Since they were tiny tiles I suggested how they could send it via letter post instead of spending another $2.60 for three tiny parts. They were pleased to do so. Well sure, wouldn't you save over 75% on a mistake if you could? Just one of my many tips on this blog and in my ebook. As for the store itself, sure, I'd have no problem going back.